Please allow 7-10 working days for your item to be made by hand.
Once your items have been dispatched, Estimated shipping times are as follows;
UK; 2-3 working days
EUROPE; 1-2 weeks
USA 2-3 weeks
AUSTRALIA/ASIA/CANADA 4-5 weeks
Please understand that these shipping times were a guide before COVID, the pandemic is adding substantial delays to shipping and the buyer should take this into consideration before purchasing.
If you choose standard shipping at the checkout, no tracking information will be provided, so once your order is with the post office I have no way of tracking it. Anything that happens after that will be out of my control - Fluffy Couture & Co cannot be held responsible for lost/stolen orders.
If you choose ‘tracked’ then your parcel will be insured for the value of the goods. This is the only time I will be able to send replacements as the cost of the products inside are insured. It is the buyers responsibility to choose this option at the checkout, and not a Fluffy Couture responsibility.
All shipments are sent VIA Royal Mail, anything outside of the UK will have to go through customs, So please note that the above time scales are only estimates.
Customs and import taxes are the buyers responsibility (if applicable)